Mutt Motel Terms & Conditions

  1. In the interest of all pets, no booking will be accepted or pets admitted for boarding unless they are vaccinated according to current veterinary and our own requirements and documentary proof being first presented.
  2. Please ensure your dogs are treated for ticks and fleas prior to their stay. We are happy to administer Nexgard on your behalf at a cost.
  3. Your dogs, can expect the best treatment at PAW PRINTS RESCUE AND REHOMING, but they and their accessories are boarded entirely at their owner’s risk. The owner acknowledges that he is aware of the conditions under which they will be accommodated.
  4. The pet’s owner acknowledges responsibility for the full costs of accommodation booked whether the pet is accommodated or not, and that this reservation contract is not subject to cancellation or variation, unless such cancellation or variation is received by us in writing at least two weeks before booked admission date.
  5. Payment policy: a 50% deposit is required on confirmation of booking, balance to be paid one week before arrival at the Mutt Motel.
  6. Cancellation policy: 2 Weeks or more before admission – we will refund 100% of moneys paid less Admin fee of R100. 1 to 2 Weeks before admission – we will refund 50%. Less than one week before admission – no refunds will be made.
  7. Fees are charged inclusive of days of arrival and departure, unless pets are collected BEFORE 9am sharp on departure date, which day will then be free of charge.
  8. Our fees include: physical check-ups; brushing and exercising for dogs; but specifically exclude nursing, medication, special diets or additional services which will then be charged as an extra.
  9. If in the sole discretion and opinion of the owner or senior staff of PAW PRINTS RESCUE AND REHOMING your pet should become sufficiently ill we will call a veterinarian to attend to your pet or it will be taken to a Veterinary Hospital where it can receive the correct professional attention, at pet owner’s expense.
  10. Pet owners are discouraged to bring their pet’s own bedding, as we cannot guarantee they will be returned clean, as our washing days are weather dependent. Furthermore, due to the large number of blankets we handle, we cannot guarantee the same blanket will be returned to you. Every effort will be made to look after your pet’s bedding, toys and accessories, but PAW PRINTS RESCUE AND REHOMING accepts no responsibility for their loss or damage. (See paragraph 3 above)
  11. If pets are not collected within 1 (one) week of their booked departure date, we reserve the right to rehome them or hand over to the SPCA as we in our sole discretion may deem fit without prejudice to our rights to compensation from the owner.
    – Monday to Friday: 8.00am to 4.00pm
    – Saturday: 8.00am to 12.00pm
    – Sunday: 8.00pm to 4.00pm
    No pets will be admitted or released out of business hours, unless prior arrangements are made.


PAW PRINTS RESCUE AND REHOMING accepts the responsibility involved in caring for your beloved pets. As part of that responsibility, we commit ourselves to operate in accordance with the highest standards.

Our Pledge to Your Pets:

  1. We will care for all pets boarded here with kindness and place their welfare above all business considerations.
  2. We will provide security and safety for all our boarded pets by means of well-planned boarding design, good pet handling procedures, appropriate separation or companion sharing of pets, and keeping all pet boarding areas free of potential hazards.
  3. We will maintain a sanitary environment for all boarded pets.
  4. We will provide vigilant supervision over all boarded pets by competent, conscientious and trained personnel and will respond appropriately to any sign of distress or emergency.
  5. We will provide clean water containers and fresh water daily to all boarded pets.
  6. We will seek immediate Veterinary assistance when necessary, the choice of veterinarian is governed by the Application form sent by owners.
  7. We will require proof of valid Veterinary vaccinations for all boarders as a condition of entry to the Mutt Motel.
  8. We will administer Veterinary prescribed medication in accordance with instructions from the owner.
  9. We will take appropriate measures to control parasites within the boarding environment.
  10. We will provide protection from the elements and from excessive exposure to the sun.
  11. We will provide adequate ventilation to minimize possible exposure to harmful bacteria or viruses.
  12. We will provide protected sleeping areas which are large enough to accommodate normal postural movements.
  13. We will provide exercise opportunities in areas which are clean, safe and secure.
  14. We will do our best to give your pet a happy and healthy boarding experience.